Refund Commitment and Eligibility
A full refund may be requested within 14 days of the first payment. The refund window begins when the first payment order is successfully completed and applies to accounts that comply with this policy and the Terms of Use. No specific reason for discontinuing the service is required, but enough information must be provided to identify the order and verify payment ownership.
This commitment applies to the account's first payment order. Later renewals, additional traffic package purchases, payments for mid-cycle upgrades, and orders submitted after the refund window are not automatically covered by the first-payment refund commitment. Traffic packages do not expire, but refund eligibility is still determined by the first payment order and the request date.
Within the valid refund window, a compliant account does not lose eligibility for a no-questions-asked refund solely because part of its traffic has been used. After the window closes, used or exhausted traffic does not provide grounds for applying the first-payment refund commitment retroactively.
Exclusions and Suspended Reviews
If the refund window has passed, the payment was not the account's first payment, order ownership cannot be verified, or the request does not match the actual payment record, RNVPN may decline to process it under the first-payment no-questions-asked refund policy. Repeated requests for the same order or submissions through multiple channels do not change the original order's eligibility.
If an account has violated the Terms of Use, abused network resources, disrupted route operations, infringed on others' rights, engaged in payment fraud, or filed a malicious dispute, refund review may be suspended. RNVPN will verify the facts using order records, account activity, and payment records. If a serious violation is confirmed, RNVPN may deny the refund and handle the account under the Terms of Use.
If a payment channel is frozen, the payment is incomplete, or the order remains in a dispute process, the refund will wait until the relevant status is clarified. This policy does not cancel third-party charges unrelated to RNVPN or other independent transactions.
Request Process and Required Information
Refund requests must be submitted through the ticket section of the user panel. Registration requires only a username and password, with no email address required. When requesting a refund, sign in with the same account used for the payment so the system can link the order.
The request should include the account username, the order record to be refunded, the payment method used, and transaction records that establish payment ownership. Sensitive fields in payment records may be masked, but the order amount, transaction status, and identifying information needed for verification must remain readable. The refund reason may be brief and is not required for a first-payment no-questions-asked refund.
If information is incomplete, the order cannot be matched, or payment records differ, the ticket will request additional details. Continue replying in the same ticket to avoid duplicate order checks caused by multiple requests. RNVPN does not require account passwords or subscription content to be submitted through unofficial channels.
Review and Return to the Original Payment Route
After a request is submitted, RNVPN verifies the payment time, order ownership, account status, and refund eligibility. Once approved, the refund is generally returned through the original payment route. Alipay payments are returned through the corresponding Alipay transaction route, and WeChat payments are returned through the corresponding WeChat transaction route.
After the funds are sent, the arrival progress depends on the payment channel's settlement and risk-control status, so this policy does not promise a uniform arrival time. Additional verification requested by the payment channel, an original transaction that is still processing, or account-side restrictions may delay the arrival. The applicant can check the status in the original ticket without creating another request.
If the original payment channel cannot process the return, RNVPN will explain the available method in the ticket and continue after payment ownership is confirmed. Without verification, the refund will not be sent to an account unrelated to the original payment.
USDT and Special Payment Handling
USDT transactions follow a different refund route from Alipay and WeChat. Because an on-chain transfer cannot be directly reversed by the payment system after completion, the applicant must provide the relevant transaction record and confirm the original payment wallet and the wallet that can receive the refund. Once verification is complete, the refund will be processed using the confirmed information.
Wallet details should be checked again in the ticket after submission. Errors caused by an incorrect address, an incompatible network selection, or a change to the receiving details by the applicant require further verification. RNVPN will not send a refund to an unrelated wallet based on chat screenshots or unverifiable transfer statements.
If a payment channel is under maintenance, a transaction has an abnormal status, or the refund route is temporarily unavailable, eligibility is still determined by the original request submission date. The handling method and progress will be recorded in the ticket, and this policy together with the RNVPN Terms of Use forms the basis for refund review.