RNVPN FAQs

A username and password are all you need; no email address is required. Choose a username that is unlikely to be confused with one used on another site, and create a strong password dedicated to this service. After registering, keep your login details secure and avoid sharing account credentials or subscription links on public pages or shared documents.

A subscription link imports available routes into a client. It contains information needed to identify the subscription and should be protected like account credentials. Do not post screenshots of the link in public groups or submit it to untrusted configuration-conversion pages. If you suspect the link has been exposed, stop sharing it and submit a ticket through the user panel with the details.

No. Changing devices does not require another purchase. RNVPN supports unlimited devices and covers Windows / macOS / iOS / Android / Linux. Sign in to the user panel on the new device, get the client and current subscription, then follow the import steps for that platform. The account and subscription should still be used reasonably by the account holder only.

Open the user panel and copy the current subscription link, then open the client’s subscription management page and run an update. If the client has an old link saved, delete the old entry and import it again. You can disconnect before updating and select a route again when the update is complete. If the route list still has not changed, fully quit and reopen the client, and confirm that the link belongs to the current account.

Monthly subscription data resets each month on the activation date, making it suitable for consistent use. A data package lasts until it is used up and never expires, making it better for irregular or occasional use. The two products use different billing models, so consider your usage frequency and expected data needs on the plans page rather than comparing only the one-time price.

Switch to another route and reopen the target webpage to rule out a temporary issue with one route. If the problem persists, disconnect, fully quit the client, and restart it. Check whether the client has enabled the system proxy or required proxy mode, and whether the browser is retaining problematic cache data. If other sites work but one site does not, first check the target site’s status and regional settings.

A common cause is rule mode: the app’s requests may not match a proxy rule. The app may also use a networking method different from the system proxy. Switch to global mode for comparison. If global mode works, return to the rules and check the routing result. After changing modes, fully close and reopen the app so it does not keep reusing an old connection.

First confirm that you imported it in the client’s subscription management area, not the single-route or local-configuration area. Run a manual subscription update and check whether the client reports a format error. If the list is still empty, delete the subscription, copy the complete link again from the user panel, and reimport it. Do not add spaces, line breaks, or other text while copying.

Use one fixed route while troubleshooting instead of switching automatically and repeatedly. Then check whether disconnections occur on both the current and other networks to distinguish local network instability from a route issue. Quit and restart the client, and check whether other software is running that changes proxy, routing, or network-filtering rules. If only a particular route repeatedly disconnects, include its name and your platform in the ticket.

A system update may reset network permissions, proxy settings, or network extensions required by the client. Restart the device, then open the client and check whether the relevant permissions are still valid. If it asks you to allow network configuration again, complete the authorization in the system interface. If connection is still unavailable, get the current client from the user panel and reimport the subscription instead of continuing to use an outdated configuration.

Peak-hour buffering is not always caused by the route. Local broadband congestion, wireless interference, and the video platform’s network exit can all affect playback. First try another route in the same target region, then lower the player quality to test whether the issue is related to sustained transfer. Close background downloads and cloud sync where possible, and use a stable local network. If several routes perform alike, also check the underlying network quality without a connection.

Start by identifying the country or region required by the target service, then compare route types within that area. For region-restricted content, the exit region usually matters more than the city name. For cross-border work, prioritize connection stability and the actual access path. IEPL dedicated routes, relays, and direct connections use different link structures; do not judge speed by the label alone. The best choice depends on performance in your current network environment.

Device performance, wireless signal, the system networking stack, client mode, and background tasks can all affect results. The same route may also perform differently over wired and wireless networks. For a fair comparison, use the same network, target site, and client mode, and stop background transfers. If only one device behaves abnormally, rebuild its subscription configuration before assuming the route is at fault.

Confirm that the selected route’s exit region matches the target library, then fully close and reopen the streaming app. Browser users can clear the site’s cache and region-related data; app users should check for conflicts among the account region, content region, and current exit region. If other routes are available in the same region, switch and test again. Regional checks are performed by the platform and may change with its policies.

RNVPN offers 120+ countries / 230+ routes. Rather than looking only at the total, identify your target region and use case first, then compare routes in that region. The best choice can differ for web access, cross-border work, and streaming. When an issue occurs, switching to another route in the same region is usually more effective than choosing a much farther region at random.

Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on the activation date, and mid-cycle upgrades are prorated by the remaining days. Consider your typical streaming, download, and cross-border work usage rather than judging by price alone. See the plans page and user panel for complete purchase details.

Data packages remain valid until used and never expire: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They suit irregular usage and anyone who does not want data to reset monthly. Data packages and monthly subscriptions use different billing models, so confirm your needs before purchasing rather than treating a data package as a subscription that refills each month.

Alipay / WeChat Pay / USDT are currently supported. Open the user panel, choose a plan, and view the available methods at checkout. Recheck the plan type, data allowance, and price before paying, and keep the order details afterward. If the order status does not update normally, do not create multiple identical orders. Refresh the order page first, then submit a ticket for review.

RNVPN offers a 14-day no-questions-asked refund. Sign in to the user panel, open the ticket page, identify the order to be handled, and keep the order details available for verification. Confirm the specific order before submitting to avoid duplicate tickets. See the refund policy page for the complete terms.

Monthly subscription data resets each month on the activation date, not on the first day of the calendar month. For a mid-cycle upgrade, the price difference is prorated by the remaining days. Data packages do not reset monthly; they last until used and never expire. Before upgrading, check the current and target plans in the user panel so a monthly upgrade is not confused with purchasing an additional data package.